Privacy Policy

Privacy Policy

Privacy Statement

Below you will find information concerning visits to and the use of Interchange corporate websites. Interchange Group, its subsidiaries and affiliates („Interchange“), are sensitive to privacy issues on the Internet and recognises the importance of safe guarding all information we receive from you. This Privacy Statement applies to data provided by you and collected by Interchange through its websites as well as both online and offline services. We will use the provided information in the course of our dealings with you to process requests and orders and to provide a more personalised internet and online buying or ordering experience. Interchange will ensure that all personal information is treated in accordance with the applicable data privacy legislation’s.

For your information, we have provided this statement explaining our online information practices.

Collection of your personal information

In general, you are able to visit Interchange‘s websites without revealing who you are or any information about yourself. However, our web servers will collect information (standard information that your browser sends to every website visited) for statistical purposes, such as the number of visits, the pages viewed, which website you came from before clicking into the Interchange website, the key words used to find our site, your IP-address, the browser type and language, access time, etc. Interchange uses this information for improving its sites and services.

When visiting certain Interchange sites (such as ordering currency online, buying currency online) we ask you to consent to providing personal information, such as your email address, name, telephone number, etc. This information is required in order for us to process and fulfil your order and otherwise provide you with the information and services you may request from us (eg. rate changes of your order, cancellation of your order etc.). This information will therefore be kept by us as long as is necessary for us to use your information as described above or to comply with our legal obligations (including fraud prevention, anti-money laundering and sanction screening).

For security reasons we also keep the IP-address used when the order is registered. Card holder name information is stored by Interchange in order to ensure effective handling of any problems regarding charging, cancellations and/or credits. At no time will other credit card information, such as the Primary Account Number, Service Code and Expiration date be stored by Interchange. Personal information collected on Interchange sites and services may, in compliance with applicable laws and regulations, be stored and processed in any country in which Interchange or its subsidiaries maintain facilities.

Security of your personal information

Interchange has a number of security measures in place to protect your personal information. However, when transmitting personal information over the internet, please bear in mind that no transmission over the internet can ever be guaranteed secure. Therefore, please note that Interchange cannot guarantee the security of any personal information that you transfer over the internet to us.

Cookies

We may also use technologies, such as cookies, to collect information about the pages you view, the links you click and other actions you take on our sites and services. A cookie is a small text file that is placed on your hard disk by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if preferred.

Other sites

Interchange‘s website may contain links to other sites. Although we try to link only to sites that share our high standards and respect for privacy, we are not in any way responsible for the content of the privacy practices employed by other sites.

Changes to this privacy statement

This privacy policy may be changed by us at any time. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it, and under which circumstances we disclose it. We encourage you to periodically review this statement to know how Interchange is protecting your information.

Contact

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to Interchange at enquiries@interchangefx.com

We do more for travellers

We do more for travellers

  • Currency exchange
  • Western Union money transfers
  • ATMs
  • Order currency online
  • Cash advances
  • VAT refunds
  • Travellers cheques
  • Range of exotic currency
  • Full Airport Service
  • Corporate Solutions
Interchange and Covid-19

News

Interchange and Covid-19

The Covid-19 Pandemic has had a profound effect on all travel related businesses. In particular, with border closures, the airport business has been greatly reduced and passenger numbers have, in many cases, been in low single digits as a percentage of 2019 levels. In March 2020 Interchange acted on the basis that the slump would be both prolonged and severe. This resulted in an immediate and substantial reduction in staff numbers, which was a personal and difficult process for the… [Read More →]

We do more for travellers

News

Interchange & ZamPost 21st century remittance coverage across a nation

Interchange’s Joint Venture with the Zambian Post Office – ZamPost – has opened its first location in the bustling Cairo Road Post Office in Lusaka, the capital of Zambia. There has been an immediate and encouraging demand for its Western Union service. The money transfer service will now be rolled out to 9 additional post offices in the Capital – Lumumba Road, Freedom Way, UNZA, UTH, National Assembly, Northmead, Chelstone, Ridgeway and Woodlands.  Over a 100 regional ZamPost branches will… [Read More →]

We do more for travellers

News

Interchange enters into a joint venture with ZamPost – the Zambian Postal Services Corporation

23rd June, 2020: Interchange Africa announces today that it has entered into a joint venture to manage the Money Transfer Services of the Zambian Postal Services Corporation (‘ZamPost’). This new relationship follows on from its successful cooperation with NIPOST in Nigeria The planned service enhancement is for foreign exchange services to also be provided at Livingstone International and Kenneth Kaunda International airports. In these times of the Covid-19 Pandemic it is more essential than ever to provide reliable, fast, and… [Read More →]

We do more for travellers

News

Interchange expands its African management

The former Regional Vice President, Western Union, Southern, Eastern and Anglophone West Africa, Richard Malcolm has joined the fast-expanding Interchange Africa operations. Richard has unrivalled experience across the Continent, one of the fastest growing regions of the world. More than 30 million Africans live abroad and remit billions of dollars home every year. For more information click here.

We do more for travellers

News

Interchange offers Western Union Money Transfers with Nigerian Post Office, NIPOST

INTERCHANGE has signed a Tripartite Agreement with NIPOST and WESTERN UNION to offer money transfer services for the Nigerian postal services network. NIPOST has more than 5,000 employees and 1,200 post offices serving the country’s 200 million citizens. It is Nigeria’s largest retail service. Western Union is a global leader in cross-border, cross-currency money movement and payments, with a large network of retail agent locations in more than 200 countries and territories. Talking about this new operation, the Managing Director… [Read More →]